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Welcome to the DWEPTU community — how to get a fast answer

Started by DWEPTU Team · Jun 2, 2026 · 1 reply

This board is read daily by the support team and by the engineers who design the fixtures. A few things that help us answer in one reply instead of five:

  • Tell us the SKU or the product name, and when you bought it.
  • For installation questions, a photo of the space beats a paragraph of description.
  • For “is this normal” questions about flicker, color or hum, tell us what it is plugged into.

We answer warranty questions here too, but registering through the Support page gets you a faster ticket number.

DDWEPTU TeamJun 2, 2026

Pinning this so it stays at the top. If your question is about an order placed on Amazon, Walmart or TikTok, please include the order date — it lets us check the batch.

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