Questions we get asked most.

We sell through Amazon, Walmart Marketplace and TikTok Shop. Each storefront link is on the homepage and on every product page. We do not operate a direct checkout on this site — it exists to explain the brand, not to compete with our retail partners.

Orders fulfilled from our California warehouse average 2.4 days to US addresses; East Coast orders ship from New Jersey. EU orders ship from Rotterdam in 3–5 business days. Exact estimates are shown at checkout on the marketplace.

Yes, through the marketplaces where the listing is enrolled in international shipping. Duties and import taxes are collected by the platform at checkout, so there is nothing to pay on delivery.

Once an order is placed, changes must be made through the marketplace where you bought it. We cannot edit an order from our side — but message us and we will help you find the fastest route.

Returns follow the policy of the platform you purchased from — typically 30 days. Keep the order number and start the return in your marketplace account; we do not ask customers to ship to a different address.

Manufacturing defects: glaze crazing not caused by thermal shock, failed seams, delamination, broken hardware. It does not cover normal wear, misuse, or dishwasher damage on hand-wash-only items.

Usually not. Replacement lids, feet, straps and gaskets are stocked for at least five years after a product launches. Email us the SKU and the part; in most cases it ships free.

Send a photo within 7 days of delivery to hello@homavia.com. We ship replacements without requiring the damaged item back for anything under $60.

Yes. Food-contact items are tested to FDA 21 CFR and EU LFGB frameworks, including heavy-metal migration. Certificates are available on request — see the Quality & Safety page.

Our bamboo comes from FSC-certified plantations in Zhejiang province, harvested at 4–5 years when the fibre is hardest. Bamboo matures in years rather than decades, which is why we prefer it to hardwood.

The glaze is reactive and fired at 1,280 °C, so tone shifts across the kiln. That variation is the point — it is not a defect and is not eligible for a "not as pictured" return.

No. We do not conduct or commission animal testing on any product or material.

Yes, with a 500-unit minimum per SKU and standard wholesale terms. Email wholesale@homavia.com with your company, resale certificate and the categories you carry.

We do OEM and private-label work for retailers, including custom tooling, packaging and certification for your market. Lead time is typically 45–60 days after sample approval.

We run affiliate and live-commerce collaborations on TikTok Shop. Send your handle and recent performance to hello@homavia.com.